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Privacy Policy

Artistic Retreats Data Collection

Artistic ReTreats collect information from you when you register on the site, place an order, enter a contest or promotion, respond to a survey or communication such as e-mail, or participate in another site feature. When ordering or registering, we may ask you for your name, e-mail address, mailing address, phone number, credit card information or other information. We do not store credit card details and we use Paypal to process all website transactions & IZettle to process all ‘in person’ card transactions securely. We do not share customer details with any 3rd parties other than as a means to process orders ie carriers, Post Office etc You may, however, visit our site anonymously. Like many websites, we use cookies to enhance your experience and gather information about visitors and visits to our websites. Please refer to the section below on cookies to learn about how we use them.

Your Information

Artistic ReTreats may use the information we collect from you when you register, purchase products, enter a contest or promotion, respond to a survey or marketing communication, surf the website, or use certain other site features. These allow us to personalise your site experience, respond to your customer service requests and process your transactions quickly. Registered users may opt to receive our periodic newsletters by email. If you no longer wish to receive these emails from us, please unsubscribe using the link in the newsletter.

To further protect your information we will remove your details if you have not placed an order with us for a period of 24 months. This will not stop you from re-registering at any point.

Visitor Information Protection

We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have password protected access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.

Cookies Usage

Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. We use cookies to help us remember and process the items in your shopping cart. We also use them to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. Cookies also help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

You will only be asked on your first visit to our site to agree to us using cookies to enhance your experience.

We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Netscape Navigator or Internet Explorer) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you won't have access to many features that make your site experience more efficient and some of our services will not function properly. However, you can still place orders over the telephone by contacting customer service on 01327 261290.

Information Disclosure

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice, except as described below. The term "outside parties" does not include Artistic ReTreats. It also does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety. HOW CAN YOU OPT-OUT, REMOVE OR MODIFY INFORMATION YOU HAVE PROVIDED TO US?

We use Mailchimp to send all email & newsletter marketing campaigns. To modify your e-mail subscriptions, please let us know by modifying your preferences using the link at the bottom of the newsletters.

To delete all of your online account information from our database, sign into the "My Account" section of our site and remove your shipping addresses, billing addresses & payment information. If you would prefer us to remove your details for you please call us on 013272 261290 and we will action that for you. Please note that we may maintain information about an individual sales transaction in order to service that transaction and for legally required record keeping.

Third Party Links

In an attempt to provide you with increased value, we may include third party links on our site ie Facebook, Instagram, etc. These linked sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites (including if a specific link does not work).

Changes to our Policy

If we decide to change our privacy policy, we will post those changes on this page. Policy changes will apply only to information collected after the date of the change. This policy was last modified on 12th May 2018.

Questions and Feedback

We welcome your questions, comments, and concerns about privacy. Please email us feedback pertaining to privacy, or any other issue via email at info@artisticretreats.co.uk.

Online Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.

Terms and Conditions

Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website.

Your Consent

By using our site, you consent to our privacy policy.